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Carpet Cleaning

Don't let just anyone loose on your carpets

Content

Professional Carpet Cleaning     Carpet Cleaning Methods

An Unregulated Industry     Readers Experiences

Carpet Cleaning Blog

In Brief

The carpet cleaning industry is un regulated and only a small percentage of carpet cleaners receive formal training. If a price seems too good to be true, it probably is. There are carpet cleaners out there who are members of an association, which have a code of practise - look for one of these when choosing a carpet cleaner.

While you're more likely to wait till your carpets are covered in muddy poor prints and unidentifiable splodges before hiring a carpet cleaner, the Australian standard recommends having your carpets cleaned at least once a year to prolong their life.

Carpeting your home is no small investment, costing on average, between $3,000 and $6,000-so you want to make sure your carpet cleaner knows what there doing

Avoid the temptation to choose a carpet cleaner solely on price. Take into consideration their qualifications, experience and whether they have insurance to cover the cost of any damage done to your home.

Checklist - Choosing the right company 

Ring at least three companies and ask them these questions to make sure you're getting a professional. Q1: Are you a member of an association? National trade associations provide training for their members and have a voluntary code of practice. If you're not getting the desired result from your carpet cleaner, you can contact the association they are a member of for their help. Associations include:

1. The Australian Carpet Cleaning Institute - 02 4322 2652

2. The Australian Upholstery and Carpet Cleaning Association -

3. The Australian Restoration and Carpet Cleaning Association -

Q2: What do you charge? Price should never be the deciding factor in choosing a carpet cleaner, but generally if they are charging a very low price, be cautious. If you want a high-quality level of service, you must be expected to pay for it. The carpet cleaner should give you an estimate over the phone, but may need to inspect your carpet first to firm it up. Make sure you give an adequate description of your entire home, including whether you have pets and if your carpets are stained. Most carpet cleaners charge by the 'standard' room which can be as low as $25. Others charge by the square meter, starting at around $4 per m². But as every job is different, there is no one-size-fits-all. Included in the price should be basic spot removal, pre vacuuming and moving furniture (with the exception of large or delicate items). The company may offer extras such as deodorising, sanitising (meant to kill bacteria) and carpet protection (which forms a protective but not impenetrable layer on your carpet).

TRAP: You'll almost certainly come across the old 'bait and switch' technique in the carpet cleaning industry. It happens when a company will charge a low price - as low as $5 a room - just to get their foot in the door. Then once they are there, they try and convince you that you need extras, such as spot removal or sanitising until you are paying well over the original quote. Q3: What Guarantees Do You Offer? Companies should offer workmanship guarantees in writing so if you are not satisfied with their work, or they damage your carpets, they will be more likely to correct their mistakes. Q4: Do you have insurance? The company should have public liability insurance to cover the cost of any damage done. Q5: How long will it take? This will depend on the size of your home, the method used and how much furniture needs to be moved, but allow at least three hours. 

Carpet drying time will also vary but for hot water extraction (also known as steam cleaning) it shouldn't take longer than six to eight hours with proper ventilation if it takes longer then 24hours to dry, too much water has been left in your carpet.